Return and Refund Policy

RETURNS, REFUNDS & EXCHANGES

At House of Meher, every order is carefully prepared and packed with love. As our products include personal-use fragrance items, we maintain a strict return and refund policy to protect product hygiene, quality and the experience of every customer.

Please read our policy carefully before placing an order.

1. NO RETURNS OR REFUNDS

All orders placed with House of Meher are considered final.

We do not accept returns, exchanges or refund requests for:

  • Change of mind after placing an order.

  • Personal preference regarding a fragrance, scent or product.

  • Incorrect product selection by the customer.

  • Products that have been opened, used or tampered with.

  • Any reason other than a verified item received damaged or broken, as described below.

2. DAMAGED OR BROKEN ITEMS

If your order arrives damaged or broken, please contact us so we can review the issue and assist you.

To be eligible for a replacement or other appropriate resolution:

  • Notify us within 48 hours of delivery.

  • Share your order details and clear photographs or an unboxing video showing the damage and packaging.

  • Keep the product, bottle, packaging and shipping materials until the issue has been reviewed.

Once we verify the damage, House of Meher will assess the appropriate resolution, which may include a replacement or refund, depending on the circumstances and product availability.

Claims that cannot be verified may not qualify for a resolution. Please contact us as soon as possible if you notice any damage.

3. USED OR OPENED PRODUCTS

Our fragrance oils come in roll-on bottles and are intended for personal use.

For hygiene and product-integrity reasons, a product that has been used, applied, opened or tampered with cannot be returned or exchanged simply because the customer is dissatisfied with the fragrance.

If a product arrives broken, leaking or otherwise damaged, please contact us within the specified reporting window before using it.

4. INCORRECT OR MISSING ITEMS

If you receive an incorrect or missing item, contact us within 48 hours of delivery with your order details and supporting photographs or video. We will review the issue and work with you towards an appropriate resolution.

5. REFUND PROCESS

Where a refund is approved, we will communicate the next steps directly. The time taken for the amount to reflect in your account may depend on your payment provider or bank.

Shipping charges, where applicable, may not be refundable unless required by applicable law or the circumstances of the issue warrant otherwise.

6. HOW TO CONTACT US

For damaged, broken, incorrect or missing items, please contact us through our official House of Meher communication channel and include your order number, delivery date and supporting evidence.

We aim to handle every genuine concern fairly, thoughtfully and transparently.

OUR COMMITMENT

At House of Meher, we want every order to reach you in the condition it left our hands. Thank you for understanding and respecting our product-care and hygiene policy.

House of Meher
Your Wellness Sanctuary.